Update on 5-Mar-2024

We now resume shipping nicotine-free essence oil to AU

***********************************************************************

Update on 20-Feb-2024

We received warning from DHL, that Australian Customs will seize and return the vape parcels even before the cut-off date, 1st of March.

We have to pause the shipment to Australia until further notice.

***************************************************

E-Liquid (with nicotine) shipped from New Zealand to Australia

Important Update!

The TGA ( Therapeutic Goods Association) requires a valid and legible Australian doctor's prescription for any vape products containing nicotine imported to Australia since 1st October 2021.

Please send us the prescription when you purchase Nicotine E-liquid, Nic-Salt liquid.  The vape devices, CBD vape liquid do NOT require the prescription, please order as usual.

The prescription you send to us will be presented to DHL as one of the shipment documents, to enable efficient clearance at the Australian border. 

Some vapers may be struggling to get a prescription, here are some online prescribers who provide convenient and cost-effective prescription services.

1. Quit RX is a great online prescriber for nicotine prescriptions.  Their services are convenient and cost-effective, link below

https://www.quitrx.com.au/

You are eligible to get a 12-month multiple-time prescription for $70

2. Vaping Scripts provide 24/7 real-time e-cig nicotine prescription service, link below

https://vapingscripts.com.au/

3. The QuitClinics is an incredible online vaping prescription platform. Check link below

https://www.quitclinics.com/product/subscription/

On this platform, you may receive a 12-month vape prescription at the cost of AU$85.

************************************************************************************************************************************

*************************************************************************************************************************************

I can't buy e liquid containing nicotine locally in Australia, so how can I obtain it for personal use in Australia?

The answer is just across the Tasman sea, in New Zealand.

Australians can legally directly import, for personal use, both electronic cigarettes and e liquid containing nicotine. You are allowed to order up to a 3 month supply at one time.

Steam Age, as a New Zealand based online vape vendor, legally sends premium e-liquids that contain nicotine to Australia.

We do so with unbeatable flat and free shipping rates and speed.

Buying from us is just as easy as ordering from an Australian online store. Just select what you like from our extensive E-Liquid Range Here.

***************************************************************************************************************************************************************************************************************************************************************************************************

How fast will my E Liquid order be processed?

We usually dispatch your order within 1 working day. 

All parcels are dispatched from our warehouse in Christchurch, NZ.

*********************************************************************************************************************************************************************************************************************************************************************

Why can't I see Australia shipping options on the checkout page?

Please input your full Australian address first and hit the SAVE button. Australian shipping options will pop up then. 

*********************************************************************************************************************************************************************************************************************************************************************

What’s the shipping cost to Australia? What's the delivery time?

We DHL shipping option to Australia for orders up to NZD$99.

DHL Express. For CITIES , RURAL & PO Box.   Delivery time of 1-3 days, no surcharge for rural but allow extra days. Tracking is included. 

*********************************************************************************************************************************************************************************************************************************************************************

Do you have FREE Shipping to Australia? Yes, for orders above $125.


We offer two FREE DHL shipping to Australia for orders above NZD$125.

DHL Express. For CITIES , RURAL & PO Box.   Delivery time of 1-6 days

*********************************************************************************************************************************************************************************************************************************************************************

Do you have a Faster Shipping Option to Australia?

Yes! For peace of mind we also have a Tracking and Signature option, Shipped by DHL to all Australian Cities. Our fastest option for Rural & PO Box deliveries is NZ Post Easy Track.

1. DHL. For CITIES, PO Boxes or Rural. DHL shipping rates are calculated at check out, depending on your order value, and location. They vary from $26.7, $19.95, and $0. Delivery time of Overnight-4 days (See below for a detailed estimate based on your particular city). Tracking included. 

Order Value (in the same cart),    DHL shipping Fee 

NZ$0 to NZ$50                              NZ$26.7

NZ$50 to NZ$125                           NZ$19.9

NZ$125 or more                              NZ$0

*********************************************************************************************************************************************************************************************************************************************************************

Can I speak with someone in customer service?

Yes, you can reach us on NZ +64 3 377 7558

Or simply send a request via email/or add a note to your order at check out and we'll ring you back.

What are your customer service hours in Australian time?

Our customer service hours are 10am to 5.30pm Monday to Friday, NZ time. (Which is 2 hours earlier than Eastern Time and 4 hours earlier than Western Time).

*********************************************************************************************************************************************************************************************************************************************************************

What is the typical delivery time to my particular Australian city?

These are the general guidelines we have from Fedex and DHL for shipping times.

Please note these are 'typical' working-day delivery timelines. They do not include weekends and public holidays. Customs clearance irregularities & courier hold-ups may extend them.

DHL - New Zealand to Australian Cities - Shipping Timeline Guide

DHL shipping to Cities in New South Wales

Shipped to Sydney: Overnight - 2 days

Shipped to Newcastle: Overnight - 2 days

Shipped to Wollongong: Overnight - 2 days

Shipped to Coffs Harbour: 2-4 days

DHL shipping to the ACT

Shipped to Canberra: Overnight - 2 days

DHL shipping to Victoria

Shipped to Melbourne: Overnight - 2 days

Shipped to Geelong: Overnight - 2 days

Shipped to Ballarat: Overnight - 2 days

Shipped to Bendigo: Overnight - 2 days

DHL shipping to Queensland

Shipped to Brisbane: Overnight - 2 days

Shipped to the Gold Coast: 2-4 days

Shipped to the Sunshine Coast: 2-4 days

Shipped to Cairns: 2-4 days

Shipped to Townsville: 2-4 days

Shipped to Toowoomba: 2-4 days

Shipped to Mackay: 2-4 days

Shipped to Rockhampton: 2-4 days

Shipped to Bundaberg: 2-4 days

DHL shipping to South Australia

Shipped to Adelaide: Overnight - 2 days

DHL shipping to the Northern Territory

Shipped to Darwin: 2-4 days

DHL shipping to Western Australia

Shipped to Perth: 2-4 days

Shipped to Bunbury: 3-6 days

DHL shipping to Tasmania

Shipped to Hobart: 2-4 days

Shipped to Launceston: 2-4 days